Customer Satisfaction is the primary objective for our team at VastMed. We understand your purchase may not always meet your needs. If you have tried a product and it is defective or does not perform satisfactorily, we will provide credit. In an effort to make the return process as hassle-free as possible, we ask that you please call us. WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. Returns may be authorized when these conditions are met: